Our Store Policies
We founded Dawnbreaker Dice with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Dawnbreaker Dice takes our commission sets very seriously. Below are our Commission Policies:
At this time Dawnbreaker Dice will only re-create previously made sets
Dawnbreaker Dice will not replicate previous, unique commission sets
Dawnbreaker Dice will not replicate other dice maker's sets.
Commissions start at $70
Please note that there are some previous sets of dice we cannot guarantee a remake of, such as our marbled sets. The process to make these highly unique sets is very finicky, and often takes us several tries just to get it right the first time. Dawnbreaker Dice never wants to promise something to our customers we cannot re-create in the same quality. Should you request a commission of a set that is difficult to recreate, we will contact you and discuss options with you.
Our Return Policy
Due to the custom nature of our dice, we do not offer returns and refunds. However, we will offer replacements for dice that arrive damaged beyond reasonable usability. Please contact us within 2 days of delivery and let us know what happened!
Shipping and Delivery
All of Dawnbreaker Dice products will be shipped within 14 days, and a tracking number will be provided upon the date of shipping.